Coversure Financial Services Limited
Effective Date: 29th April2026
This Privacy Policy explains how Coversure Financial Services Limited (“we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information in accordance with the Privacy Act 2020. It applies to all services and interactions with us
Collection of Personal Information
We only collect personal information that is necessary for the services we provide. The type of information we collect depends on the nature of our relationship with you and the services you request.
- Information provided by you: We collect personal information that you provide to us when you apply for insurance, request advice, submit a claim, or communicate with us. This may include your name, contact details, date of birth, occupation, financial information, and health or medical information where relevant to insurance underwriting and claims.
- Information from third parties: We may collect personal information about you from third parties where necessary, including insurers, other advisers, medical professionals, and referral partners. We will only do this with your consent or where otherwise permitted by law.
- Information collected on our website and social media channels: When you interact with our website or social media channels, we may collect information such as your name, contact details, IP address, and details of your interactions. We may also use cookies and analytics tools to improve our services and user experience.
- Sensitive Information: We may collect sensitive personal information, including health and medical information, where required for insurance purposes. This information will only be collected with your explicit consent and handled with additional safeguards.
1. Use of Personal Information:
We use your personal information only for the purposes for which it was collected, including:
- Underwriting and assessing insurance policies: To assess insurance applications, evaluate risk, and determine policy terms and premiums.
- Policy administration: To administer and manage your insurance policies, including renewals and customer support
- Claims assessment and processing: To assess, manage, and process insurance claims.
- Compliance: We use personal information to comply with legal and regulatory requirements, such as anti-money laundering laws, fraud prevention, and reporting obligations to regulatory authorities.
- Marketing and communication: With your explicit consent, we may use your personal information to send you information about our products and services. You can opt out or withdraw your consent at any time by contacting us or using the unsubscribe function in our communications.
- AI and other technology tools: We may use secure technology tools, including AI-assisted tools, to record, transcribe, and summarise meetings for accuracy and efficiency. These tools may involve processing your personal information through third-party systems, which may be located outside New Zealand. You may withdraw your consent to specific uses (such as meeting recordings) at any time by notifying us, although this may impact our ability to provide certain services
2. Disclosure of Personal Information
We may disclose personal information to the following parties for the purposes described above:
- Service providers and business partners: We may disclose personal information to trusted third-party service providers and business partners (such as insurers, reinsurers, claims assessors, medical professionals, and IT providers) who assist us in delivering our services. These parties are required to protect your information and only use it for the purposes for which it was disclosed.
- Regulatory and legal authorities: We may disclose personal information to comply with legal obligations, regulatory requirements, or court orders. This includes sharing information with government agencies, law enforcement, and regulatory authorities.
- Other parties with your consent: We may disclose your personal information to other parties with your explicit consent or as required by law.
- If you choose not to provide information requested, we may be unable to provide insurance advice, arrange cover, or process claims
- Your personal information may be transferred to and stored by third-party providers located outside New Zealand, including insurers, reinsurers, and IT service providers. We take reasonable steps to ensure that any overseas recipient is subject to privacy safeguards that are comparable to those under New Zealand law.
3. Security and Retention of Personal Information
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations. In most cases, this means retaining client information for a minimum of 7 years.
In the event of a privacy breach that poses a risk of serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with our legal obligations.
4. Access and Correction of Personal Information
You have the right to request access to, and correction of, your personal information. If you believe any information we hold about you is incorrect, incomplete, or outdated, please contact us and we will take reasonable steps to correct it.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.
6. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Coversure Financial Services Limited
Unit 5/17 Lambie Drive, Manukau, Auckland 2010
0800 121 254
[email protected]
We will acknowledge your complaint within a reasonable timeframe and aim to resolve it within 20 working days.
If your concern is not resolved, you may contact the Office of the Privacy Commissioner:
Privacy Commission
Office of the Privacy Commissioner | Contact us
0800 803 809
[email protected]